Shipping and Delivery Policy

Shipping & Delivery Policy constitutes an integral part of our Terms of Services (“Terms”). Therefore, it should be read in conjunction with our main Terms, accessible at https://bugpharm.com/term-of-services/

We advise you to thoroughly review our Shipping & Delivery Policy before making any purchases of our products. This policy will govern any order you make with us.

Shipping Methods

We offer secure shipping methods to ensure the safe delivery of healthcare products. Shipping methods may vary depending on the type of product and destination. Standard Shipping is typically completed within 1 to 2 business days.

In times of increased order volume, there may be delays in processing shipments by a few days. We kindly ask for your understanding and recommend allowing extra transit time for delivery. Should there be a substantial delay in shipping your order, we will promptly notify you via email or phone.

Shipping Rates

We offer free shipping for all our product ranges; however, in some cases, shipping charges may apply. Customers can view shipping rates during the checkout process before finalizing their order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and message with tracking information. You can track your order using the provided tracking number through the carrier’s website. Please do check your junk/spam emails too as sometimes the email gets labeled as such.

Delivery Timeframe

Once shipped, orders typically take 2-7 days to reach you. If you’ve placed an order with multiple items, please be aware that your items may arrive in separate shipments. While we provide estimated delivery times, unforeseen delays may occur, which are sometimes beyond our control. We will notify you promptly in the event of any delays.

Sensitive Products

We take special care to ensure that sensitive products are shipped in accordance with industry guidelines to maintain product integrity.

Shipping Address

It is the customer’s responsibility to provide accurate shipping information, we are not liable for orders shipped to incorrect addresses provided by the customer.

Order Modifications

Once an order has been placed, modifications such as changes to the shipping address may not be possible. Please contact our customer service team as soon as possible if you need to make any changes to your order.

Returns and Refunds

Please refer to our Returns and Refunds Policy for information on returning healthcare products for a refund or exchange. Some healthcare products may be non-returnable due to safety and regulatory considerations.

Contact Information

If you have any questions or concerns regarding our shipping and delivery policy for products, please contact us at support@bugpharm.com or +91-7044814913